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Shipping information

Shipping Information

We do our best to try to ship orders within 1-5 business days of when you place your order. All orders are shipped Monday through Friday for arrival by Saturday to ensure that products arrive healthy. We ship to all 50 States and Puerto Rico. Our standard shipping service may be FedEx or USPS Priority Mail. We use whichever service we deem to be the better option. An additional fee may apply to orders in Alaska, Hawaii, and Puerto Rico. If you place your order at a time during the week in which it would not arrive by Saturday it will be held until the following week. If you have questions regarding transit time email us at pondplantparadise@gmail.com.

*There may be some exceptions on the free shipping to AK, HI, and PR for heavy items. Free shipping is based on the order total without shipping added.

Plant Guarantee

All plant orders will be held and sent out according to the USDA Last Frost Guidelines based on where you live. If you would like your plants sooner we can ship them, but we cannot guarantee plants that are shipped ahead of the Last Frost USDA guidelines. Please email us after placing your order if you wish for it to be shipped at a specific time.  All of our plants are shipped bare-root or in 2" net pots and are semi-mature plants that will thrive when planted correctly after being given a larger plant container to grow in. We seldom have problems with our plants, but occasionally orders can get damaged in transit or shipment delay due to circumstances that are out of our control.

 

Pond Plants are grown/shipped from Ohio